Shipping & Returns

This Shipping & Returns document applies to all clothing orders placed through btyqtrappings.com. By placing an order, the buyer accepts the shipping terms and the return terms stated in this document. The refund policy is a strict 14 days no-reason refund policy. The buyer must follow the return process exactly to remain eligible for a refund.

Order Processing and Shipping

Jadesheen Hongkong Limited processes orders during standard business handling periods. Orders are prepared for dispatch after payment authorization and verification. The buyer receives a confirmation message when an order is accepted.

Shipping methods and available carriers are presented at checkout. The buyer must select a shipping method before completing the order. Tracking information is provided when the carrier makes tracking available. Jadesheen Hongkong Limited is not responsible for delays caused by carriers, customs authorities, weather events, or incorrect addresses supplied by the buyer.

Delivery Timelines

Delivery timelines depend on the destination, the carrier, and the shipping method selected at checkout. Standard delivery timelines apply. No guaranteed delivery date is provided unless Jadesheen Hongkong Limited expressly states a guaranteed delivery date at checkout.

14-Day No-Reason Refund Policy

The buyer may request a refund within 14 days of receiving the order. The buyer does not need to provide a reason for the return. The 14-day period begins on the date the buyer receives the order. Requests submitted after the 14-day period are not eligible for a refund.

All returns are subject to inspection by Jadesheen Hongkong Limited. The refund is approved only when the returned items meet the return eligibility conditions stated in this document. The buyer must return the items before a refund is processed.

Non-Returnable Items and Return Conditions

Items must be unused and in original packaging. All original tags must remain attached. Items must be returned in the same condition in which they were received. Items that are worn, washed, altered, damaged by misuse, or missing original packaging are not eligible for return. Any item marked as non-returnable at the time of purchase is not eligible for return. Jadesheen Hongkong Limited does not accept returns for items that do not meet these conditions.

Step-by-Step Return Process

Step 1: The buyer must contact Jadesheen Hongkong Limited at [email protected] within 14 days of receiving the order. The message must include the order number, the item name, and the request for a return.

Step 2: Jadesheen Hongkong Limited reviews the request and provides return authorization instructions. The buyer must not send any item before receiving return authorization.

Step 3: The buyer packs the eligible item securely. The item must be unused and in original packaging with all original tags attached.

Step 4: The buyer sends the package to the return destination. The recipient must be Jadesheen Hongkong Limited, the contact phone is +852 7039 3134, and the specific return address is ROOM 1902, 19/F, EASTERN COMMERCIAL CENTRE 397 HENNESSY ROAD WAN CHAI HONG KONG ISLAND HONG KONG.

Step 5: The buyer uses a trackable shipping method. The buyer bears all return shipping costs. Jadesheen Hongkong Limited is not responsible for returns that are lost, delayed, or damaged in transit.

Step 6: Jadesheen Hongkong Limited inspects the returned items after receipt. If the items meet the return eligibility conditions, Jadesheen Hongkong Limited approves the refund.

Step 7: Jadesheen Hongkong Limited issues the refund to the original payment method. Refund arrival time is at least 14 days from approval.

Return Shipping Costs

The buyer completely bears all return shipping costs. Jadesheen Hongkong Limited does not provide prepaid return labels and does not reimburse return shipping charges. Original outbound shipping charges are non-refundable unless applicable law requires a refund of those charges.

Refund Processing and Arrival Time

Refunds are processed after Jadesheen Hongkong Limited receives and inspects the returned items. Refund arrival time is at least 14 days. The refund is sent to the original payment method used for the purchase. Jadesheen Hongkong Limited is not responsible for delays caused by the buyer’s payment provider or financial institution.

PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. In those regions, the PayPal refund will follow the longer period required by local law.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This exactly 7-day claim period perfectly matches the Terms of Service. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not eligible for a refund or replacement.

International Orders

International orders may be subject to customs duties, taxes, and import fees. The buyer is responsible for all customs duties, taxes, and import fees. Jadesheen Hongkong Limited does not pay customs duties, taxes, or import fees on behalf of the buyer. Refused international shipments may not be eligible for a refund.

Contact Information

For shipping questions, return authorization, damaged item claims, and refund inquiries, the buyer must contact Jadesheen Hongkong Limited at [email protected]. The contact phone is +852 7039 3134. The business address is ROOM 1902, 19/F, EASTERN COMMERCIAL CENTRE 397 HENNESSY ROAD WAN CHAI HONG KONG ISLAND HONG KONG. The website is btyqtrappings.com.